General terms and conditions

General Terms and Conditions

These general terms and conditions apply to all purchases made via the Sinclair-Montréal website, located at Groene Velden 162 Lelystad, Netherlands, accessible via info@sinclair-montreal.com.
1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product information
We make every effort to describe the products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Ordering and payment
Orders are processed after receipt of full payment. The available payment methods may vary from country to country. Customers must check for themselves which payment methods are available for their location.
4. Processing and delivery
- Processing time: 1-3 working days
- Delivery time: 3-7 working days (depending on location)
- Delivery is made directly from our supplier in China
5. Returns and cancellations
Please refer to our separate returns policy for all terms and conditions.
6. Liability
We are not responsible for loss or damage during transport if the tracking shows that the package has been delivered. Always check the specified address carefully.
7. Intellectual property
All content on the website (text, images, logos) belongs to Sinclair-Montréal and may not be used without permission.
8. Complaints procedure
Complaints can be submitted in writing via info@sinclair-montreal.com. We aim to respond within 5 working days.
9. Applicable law
These terms and conditions are governed by Dutch law.